Refund policy
At Aged Arc, we specialize in vintage and second-hand items. Please note that, in accordance with the Consumer Rights Act 2015, a consumer cannot claim for defects that are brought to their attention before the sale, or if they examine the goods before purchase and any defects were obvious. Additionally, claims cannot be made for damage caused by the buyer or if the buyer simply changes their mind. Faults resulting from fair wear and tear are also not eligible for claims.
As all items are pre-owned, they may exhibit minor imperfections or signs of age that are not explicitly detailed in the product descriptions. However, you are legally entitled to return an item within 14 days of receipt if it is not accurately described. Refunds will not be issued if the buyer has not carefully reviewed all images and read the product description.
Please contact us via email at agedarcc@gmail.com if you believe an item is not accurately described, to arrange your return.
Return Conditions:
- To qualify for a return, the item must be in the same condition as when received, with all tags still attached and in its original packaging.
- The item must be returned within 7 days of notifying us of your intention to return, or within 14 days for international customers.
Refund Process:
Once we receive and inspect the returned item, we will automatically issue a refund to the original payment method. Please note that it may take some time for your bank or credit card provider to process the refund.
We recommend using a tracked or signed service when returning items to ensure they are not lost in transit. Aged Arc is not responsible for lost or delayed returns.
Additional Charges:
Customers are responsible for any shipping charges incurred when returning items, and these costs will not be refunded.
Thank you for shopping with Aged Arc. If you have any questions or need assistance with a return, please contact us at agedarcc@gmail.com.